Drug and Alcohol Assessment Worker - Bristol

The Role

DHI are recruiting for a Drug and Alcohol Assessment Worker within the Single Point of Contact (SPOC) Team, working to support clients within Bristol who are experiencing problematic use of drugs and alcohol. We are looking for people who can bring creativity and enthusiasm to supporting clients to make positive changes in their lives.

The Drug and Alcohol Assessment Worker is our first point of contact for all services for people referred or self-referring for drug and alcohol services. We are looking for people who can provide a warm welcoming and motivating initial contact point for all service users and carers, especially those who are new to the service.

You will be responsible for processing referrals and undertaking holistic triage assessments over the phone providing urgent advice and signposting to address any urgent needs, experience in working with people with substance use &/or mental health is desirable, you should be computer literate, efficient & methodical while being kind and calm to complete our comprehensive risk assessments over the telephone & invite clients to our hubs to complete their support plans.

You are task orientated and enjoy getting a job done well!

You will be responding to enquiries from professionals, partner agencies, families, carers and service users. The post requires inputting accurate core data to DHI’s client record data system.

A Driving Licence with access to vehicle and willingness to use it for work travel is desirable.

About You

At DHI we highly value transferable skills and life experience. If you have good organisational skills, can manage relationships, solve problems, and are resilient, adaptable and flexible then we would love to hear from you.

Your background could be from anywhere where you have needed to apply problem solving and motivational skills. Teaching, ex-armed forces, customer service are all examples of just some professions where we believe these transferable skills are often found, or you may have lived experience.

Our Values

We are an award winning charity that challenges social exclusion by supporting people to achieve their potential and our values underpin this.

If you share DHI’s values of flexibility, stimulation, self- direction and zest for life, then we encourage you to apply.

We look forward to exploring these with you during the interview process should you be successful at the shortlisting stage.

What We Offer

We offer on the job support and mentoring within the team for this role, as well as training with regard to drug and alcohol related topics that are relevant to the post.

As an employee of DHI, you will have also access to our Employee Assistance Programme, our Cycle Scheme, 31 days annual leave (Service related) and company pension scheme.

Next Steps

If you’d like to know more about the role contact: Polly Bladon to arrange an informal discussion.

How to Apply

To apply for this role please provide a CV and covering letter and send to recruitment@dhibath.org.uk by midday on 20th September 2024.

Applications will be reviewed and interviews conducted on a rolling basis, vacancies may close before the deadline, so please apply early to avoid disappointment.

All applicants are required to submit a covering letter that should address the following questions in no more than 500 words maximum.

1. State how you meet the requirements within the Person Specification
2. What do our core values mean to you in relation to this role?

We strongly encourage you to complete our Equality & Diversity monitoring form to help us achieve a diverse workforce. The form does not form part of the selection process. Please also tell us where you saw the post advertised.